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Reading Body Language

“Emotion always has its roots in the unconscious and manifests itself in the body.” – Irene Claremont de Castillejo We are constantly reading the body language of others, even when we are not aware of it. Actively reading body language, however, provides valuable insight and improves communication. Pay attention to the positions and movements of […]


A Picture Speaks a Thousand Words

“Beauty without expression is boring.” – Ralph Waldo Emerson Facial Expressions Facial expressions are an important part of body language. We use our faces to express ourselves, and we all interpret the facial expressions we see. While some facial expressions are cultural, others are universal. Understanding the basics of facial expressions and decoding them will help you […]


Communicating with Body Language

“The body never lies.” – Martha Graham We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others and they tell us. It affects our work and personal relationships. Improves negotiating, management, and interpersonal skills by correctly interpreting body language and important signals. Learning a […]


Gender Differences in Body Language

“A blur of blinks, taps, jiggles, pivots and shifts… the body language of a man wishing urgently to be elsewhere.” – Edward R. Murrow Not all body language is universal. There are differences in the way that men and women communicate. Body language is often confused between genders. In order to prevent miscommunications, it is […]


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What our clients say...

“Karen Froud-Murray of Vital Spark Consultancy presented our Receptionist Training for White Cross Vets’ 2nd Congress.  It took place over a full day and was an interactive session with our Group Receptionists.  Karen was very professional and made the training enjoyable.  Each part of the session made you think about the role you play as part of the White Cross team, and how you could adapt to improve.

I would highly recommend Karen and would definitely invite her to present for us in the future.”

Karen Lawrence
Administraton Manager
White Cross Vets


 

“Karen is professional and customer-centric. She has a positive, forward-thinking attitude and is an excellent trainer. Whether working on a one to one basis or with groups Karen inspires others to achieve their very best.”

Wendy M