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“These boots are made for walking!”

A well-known song by Nancy Sinatra. You may way well ask, what has that got to do with training? I thought I would share some valuable lessons on “how not to speak to customers”! Here is a true story.  On Sunday my husband and I went into town to look for various Christmas present ideas for […]

Tips for Sales Objections Handling

“The greater the obstacle, the more glory in overcoming it”, Molière Everyone who works in sales will run into sales objections, from retail employees on the sales floor to sales executives. With the right training, it is possible to turn objections into opportunities. Customers typically introduce sales objections for three main reasons: They may be […]

Barriers to Listening

Active Listening Active listening is a communication technique used in counselling, training, and conflict resolution. “Active listening” can improve your listening skills and have a major impact on your job effectiveness, and on the quality of your relationships with others. It requires not only hearing the words that another person is saying but, more importantly, […]

10 Negotiation Tips

10 Negotiation Tips Some of these techniques are what you might expect to encounter when dealing with a street vendor, but that doesn’t keep more sophisticated business people from using them. The important thing is to recognize them and be prepared to respond to them if they are used against you in a negotiation. As […]

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What our clients say...

“Karen was an invaluable source of knowledge in helping me lay the foundation for the new sales team. Her experience in territory planning, setting targets and categorising accounts was central to the successful launch of the new team.”

Veterinary Pharmaceutical Company