Follow Us
Get in touch today
01353 669 021
07771 573 180
mobile-menu mobile-menu-arrow Menu

“These boots are made for walking!”

A well-known song by Nancy Sinatra. You may way well ask, what has that got to do with training? I thought I would share some valuable lessons on “how not to speak to customers”! Here is a true story.  On Sunday my husband and I went into town to look for various Christmas present ideas for […]

Tips for Sales Objections Handling

“The greater the obstacle, the more glory in overcoming it”, Molière Everyone who works in sales will run into sales objections, from retail employees on the sales floor to sales executives. With the right training, it is possible to turn objections into opportunities. Customers typically introduce sales objections for three main reasons: They may be […]

Barriers to Listening

Active Listening Active listening is a communication technique used in counselling, training, and conflict resolution. “Active listening” can improve your listening skills and have a major impact on your job effectiveness, and on the quality of your relationships with others. It requires not only hearing the words that another person is saying but, more importantly, […]

10 Negotiation Tips

10 Negotiation Tips Some of these techniques are what you might expect to encounter when dealing with a street vendor, but that doesn’t keep more sophisticated business people from using them. The important thing is to recognize them and be prepared to respond to them if they are used against you in a negotiation. As […]

Book a Free Training Consultation Contact Us

We are members of






What our clients say...

“Delighted with the course; highly recommended. Karen is very professional, enthusiastic, and dedicated. The management training programme was informative, interactive and packed with great tips and techniques. It was also a lot of fun and has given me a lot to bring to the workplace.”

Carl Ryan, Office Manager, Eazipay Ltd


“I can fully recommend Karen and Vital Sparks. Following both the coaching and leadership courses I attended, I left fully energised, confident and empowered to put my new skills into practice. Karen’s boundless energy and enthusiasm make her courses a joy to attend and a positive and fun learning environment.  Top marks and fully recommended.”

Marketing Manager, Veterinary Pharmaceutical Company


“I have no hesitation in recommending Vital Spark. The practical exercises were fun and I’ve benefited greatly from each one. I found the whole course to be very interesting and can now approach my staff with confidence in a way that will work for all. Karen was informative, open and approachable.”

Martin Wenn, Operations Manager, Eazipay Ltd