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Getting support for your projects

Sometimes it can seem hard to gain support behind your office projects, but don’t throw in the towel so early. Some of the key aspects of gaining support are building relationships with the staff, making allies that can give you a boost, and not being afraid to show others what you have to offer. Using […]

Office personalities (in more detail) – part two

“One’s personality can be understood from the people they mingle with.”  Kazi Shams As we’ve stated, every employee is unique and brings his own personality to the office. Some of these personalities can have negative effects not only on fellow coworkers and management but even the whole office. Here we discuss more personality types a […]

Office personalities – part one

Every employee is unique in their job skills and office presence. That also means every employee has their own office personality. While many are tolerable and even upbeat, some can have negative effects on other employees. Managers should understand these different types and know how to handle them in the workplace. Complainer The complainer in […]

Dealing with rumours, gossip and half-truths

“Trying to squash a rumour is like trying to unring a bell.”  Shana Alexander While every manager likes to believe everyone in their office gets along, unfortunately, this is not always the case. When people come together, problems such as rumours and gossip can arise and spread quickly. If these issues are not addressed and […]

It’s about interacting and influencing

As stated before, office politics exist in every office environment. Offices are normally made up of a wide range of people and personality types. The key to maintaining good politics is to know how to interact with each other and influence the employees under your management. It would be good to know the communication style […]

Office politics for managers

“Hire character. Train skill.” Peter Schutz Office politics, or work politics, are the strategies and procedures that employees use to function and advance in a work setting. It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the […]

Effective Team Meetings

Coming together is a beginning. Keeping together is progress. Working together is success. Henry Ford In any team, team meetings are important, especially when you have a remote workforce. Running an effective team meeting is a skill every manager needs to master. There are some tactics you can use to have an effective team meeting. Have […]

Managing the Team

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish. Sam Walton Once you have your high performance team together, it’s time to concentrate on managing that team. Your team could be remote workers or employees in the field (e.g. […]

Characteristics of High Performance Teams

Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work. Vince Lombardi There are many different characteristics for high performance teams, but the four main characteristics are: excellent communication being goal-oriented flexibility and being committed Excellent Communication So, what is communication? Communication […]

High Performance Teams

“Alone we can do so little; together we can do so much.” Helen Keller What is a High Performance Team? High performance teams are a newer concept. There are a lot of different ways a high performance team of remote employees could benefit a company. A high performance team is a group of extremely focused […]

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What our clients say...

“Karen Froud-Murray of Vital Spark Consultancy presented our Receptionist Training for White Cross Vets’ 2nd Congress.  It took place over a full day and was an interactive session with our Group Receptionists.  Karen was very professional and made the training enjoyable.  Each part of the session made you think about the role you play as part of the White Cross team, and how you could adapt to improve.

I would highly recommend Karen and would definitely invite her to present for us in the future.”

Karen Lawrence
Administraton Manager
White Cross Vets


“Karen is professional and customer-centric. She has a positive, forward-thinking attitude and is an excellent trainer. Whether working on a one to one basis or with groups Karen inspires others to achieve their very best.”

Wendy M