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Advanced Sales Skills

Advanced Sales Skills target

Who should attend the Advanced Sales Skills Course?

Experienced salespeople who have a track record of success and want to build on it should attend this Advanced Sales Skills Course. The workshop will help them become even more effective by building on participants’ experience and through interactive exercises to develop their knowledge and skills.

Agenda – Day 1

Video role play
Introduction and objectives for the next two days
The sales process
Understanding communication styles using Vital Spark CAFÉ model
Questioning techniques
Workshop preparing questions for your use
Understand the six psychological reasons of buying
Features and benefits exercise linked back to CAFÉ styles
Feedback and key learnings
Home-work: prepare for role play

Agenda – Day 2

Recap yesterday’s key learnings. Objectives for today
Introduction to visuals
Customer responses and handling objections
Developing Rapport
Knowing when the customer is ready to buy
Gaining commitment, closing the sale
Close the sale with the right CAFÉ style
Video role play – putting it all together
Sell to colleague or trainer
Skills and techniques practice – videoed (if time)
Questions and summarise key learning objectives
Personal action plan
Closing comments

Information

Number of delegates: 6-8
This course is highly interactive, with a lot of role plays utilising everyday products, but ending up with your own companies’ product sale. It’s a great course to really understand the buyers needs and how to sell even more! Even the most experienced sales person can benefit from this course.

Duration: 2 days (which can be split as 2 x one day courses with a 4 week gap and quiz at the start of day 2 to ensure part 1 is fully understood).

What our customers said

“Karen is a very enthusiastic and goal orientated Sales Professional. She has great experience of sales and sales management, sales training and coaching for results and I am very happy to recommend her work.”

Novartis Animal Health UK

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What our clients say...

“Karen Froud-Murray of Vital Spark Consultancy presented our Receptionist Training for White Cross Vets’ 2^nd Congress. It took place over a full day and was an interactive session with our Group Receptionists. Karen was very professional and made the training enjoyable. Each part of the session made you think about the role you play as part of the White Cross team, and how you could adapt to improve.

I would highly recommend Karen and would definitely invite her to present for us in the future.”

Karen Lawrence
Administraton Manager
White Cross Vets

“Karen is professional and customer-centric. She has a positive, forward-thinking attitude and is an excellent trainer. Whether working on a one to one basis or with groups Karen inspires others to achieve their very best.”

Wendy M