Consultative Selling

Consultative Selling Skills

The “Consultative Selling” skills workshop is for teams who want to work in partnership with their customers and clients, understanding and matching customers needs, and offering a consultative solution. The sales team focus on selling “added value”, and not the old fashioned price sell.

AGENDA

2 days consultative selling workshop for face-to-face sales teams.

Objectives of Consultative Selling workshop
Icebreaker
Brainstorming: what makes an excellent consultative seller?
Case studies from outside of your own industry – good and bad
Consultative selling – what do we mean?
Consultative selling strategy model
3 elements of the consultative sales person
Consultative probing skills
- Identify all their current and as yet unknown needs
- Match needs to the benefits of your product/service to solve their problem

Listening skills – a whole new level!
Selling added value Model
Understanding your buyer “behaviours that impress, or bother the buyer”
Identify your own importance model
Understand the buyer pressure points
Understand the physiological reasons people buy
Understand your own selling style
Adapt your style to your customer
Handling responses
- Handing the price objection!
- Identifying the types of response
- Handling that response

Buying signals – verbal and non-verbal
Gaining commitment
Post call – the after sale care
Action plan

We are members of

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What our clients say...

“Karen Froud-Murray of Vital Spark Consultancy presented our Receptionist Training for White Cross Vets’ 2^nd Congress. It took place over a full day and was an interactive session with our Group Receptionists. Karen was very professional and made the training enjoyable. Each part of the session made you think about the role you play as part of the White Cross team, and how you could adapt to improve.

I would highly recommend Karen and would definitely invite her to present for us in the future.”

Karen Lawrence
Administraton Manager
White Cross Vets

“Karen is professional and customer-centric. She has a positive, forward-thinking attitude and is an excellent trainer. Whether working on a one to one basis or with groups Karen inspires others to achieve their very best.”

Wendy M

Consultative Selling