Assertiveness
Assertiveness
Who is it for?
This course if for anyone working in a role that involves sales, managament or customer service.
2 Days
Classroom or Online
Objectives
Candidates will learn:
- How to be more assertive
- How to use assertiveness effectively and professionally
- How deal to with aggressiveness at work
- Positive affirmations
- Different styles of voice and language
Candidates will with a personal action plan.
Agenda
- Introductions and Objectives
- Definitions
- What is assertiveness?
- Qualities
- Dealith with aggression in others
- Benefits of Assertiveness
- Behavious
- Pre-work check
- Transactional Analysis
- 4 Styles of Body Language
Additional information...
Pre-work for 3 weeks prior to course is required.
Some other courses, workshops and activities to consider...
Location
Based in the East of England, serving the whole of the UK
Phone
01353 669021
info@vitalsparkconsultancy.co.uk
