Objectives

• Skills of managers and leaders
• Understanding your own leadership style
• Defining performance in behavioural terms
• Determine and analyse reasons behind performance discrepancy
• Leadership in management
• Principles of ‘one minute manager’ in practice
• Understanding why people behave the way they do
• Using feedback to improve performance issues
• Balancing consequences (or balancing solutions)
• Development levels of your team
• Real life action plan

Agenda

• Refresher objectives and key objectives
• What is the difference in skills between leader and manager?
• Understand your leadership communication style
• Introduction to managing performance
• Putting this theory into practice
• Tips on giving feedback and reinforcement
• Leadership styles
• Strengths and weaknesses of different style types
• Personalities’ leadership style exercise
• Identify your own team’s development level (G levels)
• Putting it all together
• Feedback forms and self-action forms