Objectives

By the end of the workshop, each participant should have a clear understanding of:

•Communication style

•Adapting to the different styles

•Building rapport

•The importance of body language

•How to use voice tonality

•Understanding the power of questions and listening

•How we see the world

•Limited thinking and how it affects us

•Are we:

•  Auditory

•  Visual

•  Kinaesthetic

•Negotiating

•Confidence

•Assertiveness

Agenda

Day 1

•Introduction and objectives

•What do we mean by impact & influencing

•Communication – understanding the 4  CAFÉ styles

•Adapting your style to get the best out of others

•Building rapport - Body language and voice tone to the 4 styles

•Questioning and listening

Day 2

•The language you use in communication :Auditory, Visual, Kinesthetic, Auditory ( pre work)

•Improving how you use this in written and verbal Identify and use to influence others

•Limited thinking

•Understand what is confidence

•Your own self-talk

•Positive Mental Attitude

•Use of reframing

•Positive body language

•First impressions

•The 4 step negotiation process to

• 10- Simple Negotiation tips- (Jay they need the full 2 day course for this)

•Introduction to assertiveness techniques ( need the full 1/ 2 day workshop)

•Assertiveness techniques exercises

•Dealing with aggression

•Personal action plans