Objectives

• Apply your knowledge of body language to improve your communication skills to build rapport and improve sales.
• Understand the impact of space in any conversation or meeting
• Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
• Use mirroring and matching techniques to build rapport
• Shaking hands with confidence
• How to dress for success

Agenda

• Importance of body language and rapport building in all communications
• Defining body language.
• Understand the benefits and purpose of interpreting body language.
• What’s your face saying?
• What’s your body saying?
• Mirroring and pacing
• Monitoring your posture
• Dressing up
• Shaking hands
• Learn to interpret basic body language movements.
• How body language changes when using the phone or using virtual meeting software
• Recognise common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills.
• Role plays and interactive activities including a body language quiz